Refund policy

RETURNS

We really really really hope you love your MiliMili products. However, if for any reason you're not 100% satisfied, you may return any item within 30 days of purchase, as long as they unworn/unwashed/unchewed-on, and the tags are still affixed. Note: we do not offer returns on international purchases. All international purchases are final. 

We charge a $4 return fee to cover the cost of domestic shipping. 

To initiate a return please email us at hello@shopmilimili.com with your order number, which items you are returning, and reason for return. We will email you a shipping return label and instructions. 

 

DAMAGED OR DEFECTIVE PRODUCT

We QC and hand-pack every item that gets shipped out, but just in case something slips through the cracks, we will do everything we can to make it right. A refund, store credit, or replacement (when available) will be offered to you if an item is received damaged or defective. Damaged or defective products must be reported within 10 days of receipt to be eligible for replacement or refund. Please send an email to hello@shopmilimli.com ASAP with your order number and detailed photos of the defect. 

Once your request is approved by our customer service team, a prepaid USPS shipping label will be sent to you via email. We will process the refund or replacement as previously specified, once the package has been accepted into the carrier's system. We don’t offer refund, credit, or replacement on purchases over 30 days old, or items that have been worn or washed (or chewed upon, or spilled on, etc...). 

 

EXCHANGES
Unfortunately, we don’t currently offer direct exchanges.

We are producing a really small quantity of items and inventory moves FAST, so we don't have product stowed away for exchange purposes. If you want to swap for a different size, the best way to do so is to email hello@shopmilimili.com. We will process your return order, and send you a discount code for free domestic shipping on your next order. Then, just order the new size with your free shipping code. 

 

REFUNDS (if applicable)

If you have a serious issue with your item, email us ASAP at hello@shopmilimili.com, and we will process your return. Once your return is received and inspected, we will send you an email within 5-7 business days to notify you that we have received your returned item. A credit will automatically be applied to the original method of payment used at checkout, within a few days. Only full priced items are eligible for refunds (if you used a discount code - that's cool, you'll still get a refund of your original payment amount. We just mean to say that sale items are not eligible for return + refund). 

 

INCORRECT ITEM

If you received an incorrect item in your order, please contact hello@shopmilimili.com as soon as possible so that we can ensure you get the correct item. A prepaid USPS shipping label will be sent to you via email. Once the package has been accepted into the carrier's system, the correct item will be sent as previously specified.