Shipping policy

SHIPPING

Most orders will ship out from our Los Angeles fulfillment center* within 2-4 business days of purchase via USPS (Note: check your product page for shipping specifics - presale, handmade, and custom items take longer to fulfill). Transit times, once shipped, are typically 2-5 days for domestic purchases. International purchases are sent via DHL and will take much longer.

(*i.e. our houses. We hand pack and ship every single item to ensure quality, and mail them from our local Post Office & UPS store. We're a start-up with really low margins right now—gotta put in the werk werk werk werk werk werk.) 

 

LOST + STALLED PACKAGES

Your package taking a little longer than anticipated? That sucks and sadly it's all too common! When we shipped out our sample gifts it took 2 days for them to get from LA to Minnesota, and Seattle. But a whole WEEK for them to get down the street to our neighbors in LA. USPS can be so wonky you guys. That's why we estimate a 3-5 day shipment timeline on package. 

But sometimes it takes even longer if packages get stalled at a distribution center or post office. If your package is still missing after a whole week, reach out to us and we'll work with you and USPS to track that sucker down and get it back on track. 

 

Is the package marked as "delivered" by USPS but its still not there? We are unable to help once a package is marked as delivered, so you'll need to step in, put on your sleuth hat and solve this one. 

Be sure to check all around your house (behind the gate, next to the garage, under the mat), and ask your neighbors (we often find our missing packages were delivered to a similar address one street over...). Also talk to your mail person and local post office and see if they can help track it down. Our packages are really unique (palm print bags!) so its likely someone will remember seeing them in the delivery pipeline.  

 

CHANGES + CANCELLATIONS TO YOUR ORDER

Because our fulfillment team (i.e. Rose & Kelsey) processes and ships orders quickly, we are unable to make changes to your order once it’s been placed. If there is an issue with your order please reach out ASAP, and we will make every effort to cancel it when possible.